EMMA HANKS (MRS)

Nationality: British                                                                                          DOB: 29/05/1968

 

Personal Profile

I am an Manager with over twenty years experience .

I am a mature, responsible and a hardworking individual, who has always strived to achieve the highest standards possible, with excellent communication skills. (Verbal and Written) I have the ability to work effectively on one’s own or within a team, with the initiative /experience to handle difficult situations.  I am energetic, easy going and adaptable.

Experience

 

Night Team Manager                                                             February 2019 to Aug 2019

Morrisons Stores

 

I managed the whole operation of the Store overnight from Grocery, Home and Leisure to Chilled and Produce.  Managing a Team of 10+, Stock Taking, Maintaining Stock Controls. Placing Orders, Taking in Deliveries, Merchandizing, Replenishing Stock, too Risk Assessments, HR and Health and Safety.  During this time I also had to work with the Refit Company for the stores 5 million refit who completed their tasks at night. 

 

 

Cash Business Unit Manager

Leekes of Llantrisant                                                             January 2018 to January 2019

 

A well know Family Business in South Wales, having 5 Department Stores in Wales and England. I was the Cash Business Unit Manager for the Llantrisant Store.  I managed several departments within this store which were:

Information/Casher Desk, Decorationing, Garden Centre, Lighting, Fitness and Leisure,

Home Accessories, Mens and Ladies, Bathroom Accessories, Restaurant. The combined takings for these departments range annually from £5,400,000 upwards.   I managed a team of 5 Managers and 7 Supervisors and a combination of Ninety full and part time Team Members.

 

Responsible for:

 

  • Maximising Sales and Profit.

o   Delivering agreed Targets and Sales Plan

  • Maintaining Brand Standards.

o   Ensuring that the Team consistently maintains Company Brand Standards through utilisation of the Company Policies and Procedures.

  • Driving Great Customer Service.

o   Ensuring the Team Deliver and Recognise the importance of Great Customer Service in line with Company’s Best Practice.

  • Managing and Controlling the Costs of the Business.

o   Ensuring Compliance with Cash Handling, Accounts, Licensing, Company Property, Facilities, Security and Stock Procedures.

  • Developing and Managing the Team

o   Through working as part of the Team , as well as Supporting/ leading from the Front.

o   Regular Feedbacks and Reviews

  • Recruiting and Induction of New Team Members in line with the Company Policy.

o   Provide an on-going development Plan to help them reach their full potential.

  • Ensuring that all Legislation is adhered to within the Store.

o   Including Employment law, Health and Safety, Food Hygiene, COSHH.

o   Ensuring that all Internal and External Audits are Achieved to Company Standards

 

 

Area Manager

Brutons the Bakers                                                                June 2017 to January 2018

 

A Small Family Company based in Cardiff with one Bakery and Seven Stores.  I manage the seven Stores with 7 Managers and Assistant Managers and 75 Team Members

 

Responsible for:

  • Ensuring high levels of customer service and operational standards are maintained at all times.
  • Conduct recruitment interviews to ensure management vacancies are filled with suitable staff.
  • Line manage of all aspects of the Stores services
  • Set and manage operational procedures and processes and continuously review them to ensure best practice.
  • Provide directional support to the Stores in the planning, measuring, reviewing and auditing of Health and Safety activities on both a day to day and strategic basis.
  • Develop site management systems, procedures and protocols to ensure that production activities at the Seven Stores remain in line with legislative requirements.
  • Review and develop all aspects of the business's Policies and Activities, and ensure they are implemented consistently across the Stores.
  • Work proactively with managers and other key staff to establish and maintain a programme of continuous improvement in the management within their areas of responsibility.
  • Discuss areas for improvement with relevant staff and/or external bodies and agree appropriate corrective action.
  • Ensure that appropriate records are maintained in compliance with legal requirements,

e.g. COSHH, and that necessary notices are displayed and reviewed.

  • Design and deliver training sessions on key areas of the business's activities, support the delivery of other training programmes, including new staff induction and Line Manager training.

 

 

Front of House Manager Holiday Inn                                               Nov 2016 to June 2017

As the Front of House Manager I supervise and control all Front of House and Housekeeping areas to the standards laid down by the Company, maximising revenues and profits to agreed budgetary limits.

Responsible for:

  • Hall Porters
  • Hotel Receptionists
  • Enquiry’s
  • Switchboard
  • Reservation

Liaises with:

  • Food and Beverage Manager
  • Personnel Manager
  • Hotel Accountant
  • Hotel Maintenance Manager
  • Head Chef

Main Duties:

  • To ensure that guests are greeted, checked in and allocated rooms promptly and courteously.
  • To ensure that check-in procedures are strictly adhered to and that the correct address and charge out details are obtained from each guest.
  • To be readily available at all times to deal with problems or complaints.
  • To ensure that rooms have been serviced and maintained to the standards laid down by the Company.
  • To ensure maximum room occupancy within agreed overbooking policy.
  • To ensure that reservations are taken correctly and courteously.
  • To ensure effective liaison between reservations and front office staff with other departments (e.g. housekeeping).
  • To ensure that all charges are correctly entered on the guest`s bill and that this is up to date at all times.
  • To ensure that credit control procedures are strictly adhered to, that no bills exceed the stipulated limit without prior approval and that written confirmation, purchase orders, or order numbers are on file.
  • To ensure that accounts are balanced daily.
  • To ensure effective and speedy check-out facilities.
  • To ensure that luggage is delivered to and collected from rooms speedily.
  • To ensure that enquiries, messages, are dealt with courteously and efficiently.
  • To ensure that all Front of House staff are correctly and smartly dressed at all times.
  • To ensure that all Front of House areas are clean and tidy at all times.
  • To ensure that newspapers and parcels are delivered to rooms without delay.
  • To ensure that incoming and outgoing telephone calls are handled promptly and courteously.
  • To ensure maximum security of all items left in safety deposit boxes.
  • To carry out systematic checks of all Front of House areas for maintenance requirements, repairs or refurbishing, ensuring that these are actioned without delay.
  • To ensure that the Hotel Entrance is easily accessible to cars and taxis at all times.
  • To hold regular performance appraisals with all senior staff, identifying areas for development and training needs and ensuring that this training is affected.
  • To carry out or ensure that regular On-the-Job training is taking place to agreed standards.
  • To hold regular meetings with all Heads of Department.  To ensure that manning levels are correct and these are not exceeded without permission.
  • To ensure that the most suitably qualified person is appointed in the event of a vacancy
  • To ensure maximum security in all areas under your control.
  • To act as Duty Manager when required.
  • To attend Management Meetings as required.
  • To circulate regularly throughout all Front of House areas, maintaining a high profile with guests and staff.
  • To ensure accurate and timeous submission of all reports and administrative work.
  • To prepare and submit on the required format annual budgetary information and updates as required.
  • To monitor trends within the industry and make suggestions how these could be implemented.

 

Hotel Manager Travelodge                                                                   Jan 2008- Nov 2016

 

My Responsibilities as a Hotel Manager include the Overall Management of the Hotel.

 

  • Maximising Sales and Profit.
  • Maintaining Brand Standards.
  • Driving Great Customer Service.
  • Managing and Controlling the Costs of the Business. .
  • Developing and Managing the Team
  • Recruiting and Induction of New Team Members in line with the Company Policy. .
  • Ensuring that all Legislation is adhered to within the Hotel.

 

Additional Responsibilities

 

  • Laundry Analyst for South Wales

Working/Supporting my fellow Managers to incorporate changes too our second highest cost to the Company.

Working with different laundry Companies.  As well as the Company’s Supplier Performance Analyst – Procurement and District Managers

  • Recruiting and Induction of New Hotel Managers in line with the Company Policy.

Provide an on-going Development Plan to help them reach their full potential through Support, regular Feedbacks and Reviews.

 

Trading Manager                                                                                                                         Dec 2006 - Jan 2008

Services and Grocery

Somerfield Stores

 

Services

I managed a team of thirty in my section. The role included all Customer Service, Cash Handling, Front of Store Cashiering, Tills (20), Home Deliveries and the Home Delivery Teams and Vans, Training and Supervision of all New Starters and Daily Turnover of Sales of £10,000

Grocery

Managing a Team of 10, Stock Taking, Maintaining Stock Controls. Placing Orders, Merchandizing,  Replenishing Stock - Night Working, too Risk Assessments and Health and Safety.  Too name a few.

 

 

Store Manager                                                                                                                              Oct 2003 - Dec 2006

Costcutter

 

I was approached by Keala Ltd who owned six Costcutter Stores. During my Manager-ship of the business I increased the Post Office turnover by £15,000 per week and the shop by £5000 per week. I managed a team of fifteen staff.  I gained an Off License certificate for ten years.  Due to the Long Team Sickness of one of the Directors I managed three out of the six stores in the South Wales region for two years.

 

Store Manager                                                                                                                             May 2002 - Oct 2003

Spar (Capper and Co)

 

This was a convenience store open from 7am to 11pm seven days a week, managing a team of twenty eight staff. The weekly turnover increased by £15,000 while I was manager, taking the store to £2,000,000 annually.

 

Assistant Store Manager                                                                                                          Aug 2000 - May 2002

Spar (Capper and Co)

 

At the above convenience store. We started the bakery, Lottery, Pay point and also a collection point for goods to be picked up by local industry.

 

Store Manager

Alldays                                                                                                                                            Aug 1999 - Aug 2000

 

I was originally employed as the Assistant Manager for the Llantrisant Store but due to my newsagent experience I was put on the road to cover a number of stores which had newspaper problems. I covered an area from Swansea to Caldicot.

 

I also worked closely with the law enforcement agencies because the stores were located in high crime areas.

 

Assistant Manager                                                                                                               Aug 1998 - Aug 1999

Forbouys Newsagents  

 

This was my first role in retail and in which I learned all the basic skills for managing convenience stores. These skills have been built upon in the succeeding years. The store encompassed all aspects of small retail businesses including a news agency, Lottery and Multi Media. We provided the in-hospital newspaper and magazine trolley service at East Glamorgan Hospital.

 

 

Community Support Manager                                                                                                     1995 - June 1998

Respite Care for Adults with Learning Disabilities and Challenging Behaviours

Bridgend Social Services

 

With a proven background of House and Respite Care Management in the voluntary sector for up to four individuals and with Social Services in providing Respite care. Skills included recruitment of staff, induction training, management and supervision of large teams of staff and volunteers, financial control of maintenance and training budgets, keeping confidential reports and records and marketing the service to outside individual families and agencies.

 

 

Support Team Manager                                                                                                                            1993 - 1995

Support Worker                                                                                                                                            1992 - 1993

Cartrefi Cymru

 

Resettlement of adults with Learning Disabilities from the local institutions into 24 supported accommodation. As a Registered Manager, the rebuilding of a staff team after major staffing issues from the previous manager, which involved working alongside of staff, supporting and supervising of staff and clients.

 

Support Worker                                                                                                                            Oct 1989 - May 1992

Drive

Similar Ethos and Organisation to Cartrefi Cymru. This involved providing of 24 hour support to Adults with Learning and Mental Health Difficulties.

 

Care Assistant                                                                                                                              June 1989 - Oct 1989

Edwardsville Nursing Home for the Elderly

Caring the Elderly in a Nursing Home Environment.

 

Care Assistant Grade B                                                                                                           Sept 1986 - June 1989

Bath Health Authority

Providing Support in a Respite Care Home and in the resettlement of three individuals with Learning Disabilities into the Community.

 

Shop Assistant (Part-Time)                                                                                                                        1984 - 1986

Freeman Hardy & Willis

 

EDUCATION

 

City and Guilds in Home Economics for Family and Community Care

2 Credits and 1 pass (Trowbridge College) 

 

NEB Certificate in Supervisory Management (Merthyr Tydfil College)

 

I.S.M. Diploma in Supervision and Management (Bridgend College)

 

 

References on request

 

 

 

Reference #

5032983 / 50RCT

Status

Complete

What qualities do you think are important when working as a personal assistant with a disabled person?

Community Support Manager 1995 - June 1998
Respite Care for Adults with Learning Disabilities and Challenging Behaviours

With a proven background of House and Respite Care Management in the voluntary sector for up to four individuals and with Social Services in providing Respite care. Skills included recruitment of staff, induction training, management and supervision of large teams of staff and volunteers, financial control of maintenance and training budgets, keeping confidential reports and records and marketing the service to outside individual families and agencies.

What is it about PA work which appeals to you?

To be able to support am individual to fulfil their live needs. To be able for myself to have a work/ live balance will fulfilling this role.

Would you consider a casual position if you are unsuccessful with this job?

Yes

Do you drive?

Yes

Are you a vehicle owner?

Yes

Do you smoke?

No

Are you able to undertake training?

Yes

What days/nights are you able to work, or prefer to work?

any

Are there any circumstances which would prevent you from providing cover or swapping a shift?

No

Please use the box below if you would like to expand on the answers given above and please state any job reference number(s) you wish to apply for.

n/a

Rehabilitation of Offenders Act 1975 * Within the nature of the work for which you are applying this position is exempt from the provisions of Section 4(2) of the Rehabilitation of Offenders Act 1974 by virtue of the Rehabilitation of Offenders Act 1975 (Exemptions Order). Applicants are therefore not entitled to withhold information about convictions which for other purposes are ‘spent’ under the provisions of this Act. In the event of employment, any failure to disclose such convictions could result in dismissal. Information given is confidential and will only be considered for the purposes of the application. If there is any such information you wish to provide?

No

I agree that there is nothing which would prevent me from doing this job.

Yes

The organisation will hold your data on file for twelve months after the end of the relevant recruitment process if you provide consent. The purpose of retaining your data with your consent is to allow you to apply easily for other jobs we may have available. At the end of the twelve months period you will be required to complete a new application form in order to remain on our system. You may withdraw your consent for us to hold your data at any time after the initial recruitment process is completed. I consent for my personal data to be held and agree that Dewis CIL may keep this application form on file for twelve months. It may be used for future prospective employers. I understand that you will contact me in due course should any such person make themselves known to you.

Yes

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I agree that the information I provide will be posted to the Dewis CIL PA noticeboard (all personal information will be withheld).

Yes

What geographical area's are you able to cover?

Rhondda Cynon Taff

How many hours of work can you offer per week?

40

Please indicate the approximate times that you are available for work throughout the week.

  Early Morning

·         Monday

·         Tuesday

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·         Thursday

·         Friday

·         Saturday

·         Sunday

  Late Morning

·         Monday

·         Tuesday

·         Wednesday

·         Thursday

·         Friday

·         Saturday

·         Sunday

  Early Afternoon

·         Monday

·         Tuesday

·         Wednesday

·         Thursday

·         Friday

·         Saturday

·         Sunday

  Late Afternoon

·         Monday

·         Tuesday

·         Wednesday

·         Thursday

·         Friday

·         Saturday

·         Sunday

  Evenings

·         Monday

·         Tuesday

·         Wednesday

·         Thursday

·         Friday

·         Saturday

·         Sunday

  Overnights

·         Monday

·         Tuesday

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·         Thursday

·         Friday

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Last Update

2019-09-27 08:22:19