Jodie Moore

Merthyr Tydfil

I am a calm caring friendly person with good communication skills. I am a well organised person who enjoys meeting new people and learning new skills and I am committed to personal development. I currently work as a supervisor for Trago Mills leisure play area. My duties include the day to day running of the centre. Deal with customer complaints, cash handling, and maximum sales. Deal with emails and calls from customers. I manage a team of 6 members of staff and complete all staff rotas. I have experience working within Tesco call centre where I worked on a complaints team. I work well under pressure and enjoy learning new skills.

Work Experience

 

Supervisor - Full Time

April 2018 to Present

Run the day to day running of the play-centre complete staff Rotas Deal with customer complaints cash handling

Tit provided targets by management come up with ideas to maximise sales ensure health and safety checks are carried out within the play centre report any faults book parties

Email and contact customers

Transfer calls

Clerical Officer

January 2015 to January 2017 Transfer calls resolve emails from staff members contact agencies to get unfilled shifts filled help with support on recruitment department all aspects of office work

Bank healthcare assistant

2015 to 2017

-2015

Duties

  • All aspects of personal care
  • Filling in food charts
  • Providing basic observations
  • Taking patient temp
  • Working on a number of wards medicine /surgical mental health

Call centre customer service Adviser

  • ensure exceptional service is delivered to customers
  • Resolving customer complaints via email/telephone
  • Ensure the smooth running of the office
  • Transferring calls to correct department
  • Organise work own workload
  • Communicate with stores
  • Man busy reception area

Education

 

NVQ in Customer Service

Cyfarthfa High School

2006

Additional Information

 

Skills

  • I have good communication skills and I am an approachable person.
  • I work well within a team and I am self-sufficient and an independent person.
  • I am computer literate and have experience working within admin and customer service.
  • I have a Full clean driving licence
  • I have four years' experience within customer service and have experience meeting deadlines and targets. I also have experience working on a complaints team.

Reference #

Status

Complete

What qualities do you think are important when working as a personal assistant with a disabled person?

Keep calm
Good communication skills
Friendly and approachable
Enjoys activities that the service user likes
Get to know service user

What is it about PA work which appeals to you?

I have an nvq lever 2 in childcare have 1 years’ experience working with children with mental health. I have previous worked for dewis and cared for a child with autism and adhd I loved my time doing this and would love to go back into care with dewis. I have just finished my role as a supervisor within trago mills play centre where my duties were playing with the children activities with the children. Doing toddler mornings.

Would you consider a casual position if you are unsuccessful with this job?

Yes

Do you drive?

Yes

Are you a vehicle owner?

Yes

Do you smoke?

·        Yes

·        No

Are you able to undertake training?

Yes

What days/nights are you able to work, or prefer to work?

Any

Are there any circumstances which would prevent you from providing cover or swapping a shift?

No

Please use the box below if you would like to expand on the answers given above and please state any job reference number(s) you wish to apply for.

No

Rehabilitation of Offenders Act 1975 * Within the nature of the work for which you are applying this position is exempt from the provisions of Section 4(2) of the Rehabilitation of Offenders Act 1974 by virtue of the Rehabilitation of Offenders Act 1975 (Exemptions Order). Applicants are therefore not entitled to withhold information about convictions which for other purposes are ‘spent’ under the provisions of this Act. In the event of employment, any failure to disclose such convictions could result in dismissal. Information given is confidential and will only be considered for the purposes of the application. If there is any such information you wish to provide?

No

I agree that there is nothing which would prevent me from doing this job.

Yes

The organisation will hold your data on file for twelve months after the end of the relevant recruitment process if you provide consent. The purpose of retaining your data with your consent is to allow you to apply easily for other jobs we may have available. At the end of the twelve months period you will be required to complete a new application form in order to remain on our system. You may withdraw your consent for us to hold your data at any time after the initial recruitment process is completed. I consent for my personal data to be held and agree that Dewis CIL may keep this application form on file for twelve months. It may be used for future prospective employers. I understand that you will contact me in due course should any such person make themselves known to you.

Yes

Upload CV

 

I agree that the information I provide will be posted to the Dewis CIL PA noticeboard (all personal information will be withheld).

Yes

What geographical areas are you able to cover?

Aberdare
Merthyr

How many hours of work can you offer per week?

30 plus

Please indicate the approximate times that you are available for work throughout the week.

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  Late Afternoon

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  Evenings

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  Overnights

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Last Update

2019-07-11 13:06:40