This brand new service is the first of its kind for substance misuse in Wales. The service is operated by our trained support workers, who can provide support for people affected by their own or someone else’s substance use, or give instant information or advice regarding what support is available and how to access it. It is also open to professionals as well as the general public. Please feel free to inform your colleagues and those that you support about this new service.

The Live Webchat service is available Wales-wide from 9am to 9pm, Monday to Friday; and between 11am to 4pm on Saturday and Sunday. To use the service, simply visit Barod’s homepage at, and click on the chat tab in the bottom-right corner. For more information about our new webchat service, please visit