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Personal Assistant Application Form Submission

Where did you hear about our PA vacancies? (required): Dewis CIL Website

I confirm that I have the right to work in the UK and am able to prove my eligibility status when required to do so. (required): Yes

Please read the Job Description carefully before providing information in this Section of the Application Form. Give details of your previous employment or experience which you think would help you to do this job. (required): Personal Statement I have excellent communication skills and am very experienced in dealing with a wide range of people via telephone and email and face to face. I will always go out of my way to help others if I can. I have a lot of experience working in health and social care, offices and within education and customer services roles. I have great skills and patients dealing with people with learning difficulties, Autism and challenging behaviours. I have plenty of experience with learning young people life skills and supportive needs from providing foster care support needs to care leavers,I have excellent IT skills. I am very energetic and hard working with the drive to succeed in what I do. I enjoy getting others to engage and learn new activities and help them gain new skills. Im a very natural caring person with the ability to build trust and good working relationships with all. Experience Senior community support health care Level 2 And level 3 QCF Health and Social care – Perfect pal healthcare Cardiff- plus a foster support lodger provider through foster care wales. As a Registered Support Worker with social care Wales, my responsibilities will include: To assist patients within the community, located in their own homes or assisted living homes within the NHS or local authority’s homes with Dementia, disabilities, mental health, strokes, with personal care, administer medication, to give End of life care and to monitor and report any issues to the office/ doctors/families or social services. To take out patients into the community, attend sitting in calls and complete shopping calls for patients who can’t do this for themselves. To encourage and enable service users to make day-to-day choices and major life decisions and to develop a positive self-image and maintain good health. To support service users to develop relationships to maintain contact with family and friends. To provide service users with the agreed necessary support to maximise their independence and to develop social and life skills. As a New Senior my duties are to Train all new community care workers whilst they are on shadow shifts with myself, I provide all the training out in the community before they start solo and Double handed care. I also complete spot checks every 3 months, appraisals and annual reports on care staff within my area. I also assist with new patient’s assessments. And feedback any concerns. To attend all work Training as and when needed.. Administrative assistant – Cardiff University and the Welsh Government - Health for Health Professional Wales -Sept 2021- secondment placement I’m an administrative assistant, taking calls on a helpline, dealing and processing email referral forms that come in from NHS staff and medical students seeking mental health support Duties and Responsibilities Key Duties • To monitor the HHP Wales mailboxes and answer the telephone line in a professional manner, dealing with a range of enquiries, establishing clients and customer requirements and adapting the standard responses accordingly. • To process client referrals including booking client appointments. • To gather and analyse data to update administrative systems with accurate information, establishing basic trends and patterns in data. • To collaborate with others in order to make recommendations for developments of established processes and procedures. • To establish working relationships with key contacts to help improve service performance. • To undertake a variety of administrative duties to support the HHP Wales service and the wider Division. • To assist in gathering service data (including service feedback) to update administrative systems with accurate information, establishing basic trends and patterns in data. General Duties • To ensure that an understanding of the importance of data protection and confidentiality is applied when undertaking all duties. • To abide by university policies on Health and Safety and Equality and Diversity. • To perform other duties occasionally which are not included above, but which will be consistent with the role. Administrative Assistant -August 2016 to date Cardiff University – School of Modern Languages I worked as an administrative assistant and primary receptionist providing a first point of contact for routine enquiries and support and providing administrative support service to the school. Responsibilities include: To provide advice and guidance on a day-to-day issue. Establishing working relationships with key contacts across the school and helping to improve service levels. To support the work of my team, contributing to team meetings and assisting colleagues in their work. To provide a professional, polite and first point of contact and reception service for staff, students and visitors to the school. To undertake tasks in support of the buildings taking responsibilities for defined areas and leading on the room bookings services. To support safety, health and environment initiatives and activities within the school which I am a DSE assessor, fire warden, first aider and pat tester. Provide a point of contact for all deliveries such has stationery post and I.t equipment. Deal with telephone calls promptly and courteously or refer them to relevant staff members. Distributing all mail to staff pigeonholes and organise the collection of internal and external post. Maintaining the security of the building including locking and unlocking external and internal doors. Ordering and recording the issue of keys to the building. Logging, monitoring and initialling action on estates needs within the school. Reception Advisor Sept 2014 – August 2016 Cardiff University – Cardiff Business School –Colum Drive I worked as a reception advisor for Cardiff business where I am the first point of contact for visitors and guest of the school, providing information via the phone, email and in person or re-directing enquires to relevant functions of the school in a professional polite manner Responsibilities include: To provide a highly professional, well presented, friendly reception service, acting as an initial point of contact for internal and external customers. To provide the highest standards of customer care in meeting, greeting and directing customers and visitors To maintain an up-to-date knowledge of building facilities, locations, contacts and services to ensure provision of the necessary information to customers as required. To deal with and log routine enquiries which may be made face-to-face, by telephone or by email. To refer customers and visitors to other members of staff as applicable, developing and maintaining a sound understanding of sources of expertise. To perform basic routine clerical support duties including photocopying, word processing and maintenance and manipulation of spreadsheets. To process and distribute incoming mail. To ensure that the reception / public areas are well presented at all times and remain clean, waste free and tidy with all furniture being organised appropriately. To assist in preparing and clearing rooms for meetings. To administer the school’s ad-hoc room booking system. To administer and maintaining digital signage. To liaise with departments regarding deliveries. To assist with day-to-day fire, safety and security issues. To carry out building opening and closing procedures as required, including seminar rooms / meeting spaces. To report maintenance faults to Estates Hotline and Facilities Manager as required. To maintain the school’s stationery supplies, ordering stock when necessary. Reception Assistant November 2009 – Sept 2014 Cardiff University – Colum Rd Residences I worked with a team of domestic staff and handypersons to ensure that student accommodation within our unit is kept clean and tidy and all maintenance is attended to when needed. In addition to my domestic duties I am also required to cover the reception on an ad-hoc basis when the managers are in meetings or have to leave the office. During this time I take telephone calls from customers and colleagues within the University and help anyone who comes to the desk with an enquiry. Responsibilities include: Cleaning the accommodation to a high standard for students and conference guests Reception duties including answering telephone and dealing with customers face to face Stock taking of maintenance stock Filing personal information on the students Weekly fire alarm testing Receptionist & Full Accounts Advisor November 2005 – November 2009 Atlantic Utilities I worked as a Receptionist and Full Accounts Advisor for a large gas and electric company. I was fully trained on every department, so my daily duties varied from day to day. Responsibilities included: Dealing with customers enquiries over the telephone and face to face Setting up conference meeting with other businesses via telephone and email Preparing meeting rooms and ordering refreshments Greeting visitors and issuing them with visitor passes Amending existing customer information and setting up new customers on our database Setting up direct debits, taking payments and making BACS payments Accounts Advisor April 2001 – November 2005 Hyder Plc (Welsh Water) I worked as an Accounts Advisor for a large utility company in a large office environment. Responsibilities included: Taking incoming calls from new and existing customers Setting up new customer accounts Setting up payment plans for annual bills Amending current customers’ details on the database Organising for water meters to be installed Chasing debt from customers over the telephone and via email Receptionist/Sales Supervisor September 1998 – April 2001 Embassy Home Improvements I supervised a team of sales people where they called potential customers via the telephone to offer free quotes for home improvements. My role was to train the staff and to listen into their calls and advise them on anything that needed attention. I would then take over the call when the customer agreed to a home visit. I would take all the customer information and set up a

What qualities do you think are important when working as a personal assistant with a disabled person? (required): Here are some of the qualities i have and think are very important with this role Reliability and being trustworthy- a person who needs support can find it hard to trust and build confidence so i believe having these skills will go a long way in building trust and a good bond Empathy - i understand their needs, learn about their conditions and any challenges i may face so i am prepared to handle them, also i am very patient and will wait until the person is able to preform certain tasks strong organisational skills- i make sure i am prepared on time and everything is planned ahead such as appointments, or days out or trips or even with households tasks good communication and understanding skills- is essential i always speak clearly and adapt hos i speak to people with different needs again remaining calm and listen well, Discretion and respect- i always make sure i respect their choices and give them a voice to make their own decisions and respect their personal space when needed, also being discrete and only sharing information to others on a need to know basis

How do you think you can contribute towards the needs and the independence of a disabled person? (required): i can contribute by providing information on activities and access to other support they can get, i can help them communicate their voices and options to others once trust is built, i can other them support to access things suited to their needs and make them included into daily activities by removing some barriers that prevent them from doing so, i like to promote independence and involvement into their own decision making to make them feel inclusive and in control of their own life, and being there to support them with any needs they request from me .

What is it about PA work which appeals to you? (required): I am such a natural caring person i have always been this way since helping in school with others with needs to be included in everyday life, i love helping others and seeing them smile and achieve things others didnt think they could, i love seeing them grow and become more confident. i have worked with many services user with disabilities and behaviour challenges and i have really enjoyed my time being apart of their lives sharing actives and adventures and taking them to intact with others, the passion i have inside for this kind of work is on a high level, this is who i am and what i want to continue to do

What are your hobbies/interests? (required): my hobbies are walking, gym, keeping chicken and dogs, camping breaks, kayaking, theme parks and diy projects and second hand shopping for bargains to keep or sell on

Would you consider a casual position if you are unsuccessful with this job? (required): Yes

Do you speak any other languages? if so what do you speak?  (required): basic welsh meet and greet

Do you drive? (required): Yes

Are you a vehicle owner?  (required): Yes

Do you smoke? (required): No

Are you able to undertake training? (required): Yes

What days/nights are you able to work, or prefer to work?  (required): Friday days for this role applied for

Are there any circumstances which would prevent you from providing cover or swapping a shift? (required): No

Do you have portable DBS (which has been paid for and renewed for the current year)? (required): Yes/
Is there is any such information you wish to disclose, relating to any cautions or convictions which will appear on your mandatory DBS check? (required): Yes/

I agree that there is nothing which would prevent me from doing this job. (required): Yes

I consent to the above (required): Yes

I agree that the information I provide will be posted to the Dewis CIL PA noticeboard (all personal information will be withheld).: Yes

What geographical area’s are you able to cover?: most of Cardiff

How many hours of work can you offer per week? (required): 35 plus

Please indicate the approximate times that you are available for work throughout the week.: Monday AM/Monday PM/Tuesday AM/Tuesday PM/Wednesday AM/Wednesday PM/Thursday AM/Thursday PM/Friday AM/Friday PM/